SUMMARY
Category   Previous entry List of entries
 
 
LA BANQUE CONNECTÉE
SELON CRÉDIT AGRICOLE D'ÎLE-DE-FRANCE
COMPANY  
ECONOCOM PRODUCTS & SOLUTIONS
11 Square Léon Blum
92800 PUTEAUX (FRANCE)
Tel.: 0141674580
E-mail: cedric.boulanger@econocom.com
Site: www.econocom.com
ENTRY  
Producer ECONOCOM
Designer ECONOCOM
Client CRÉDIT AGRICOLE D'ÎLE-DE-FRANCE
Distribution network Agence bancaire
Use duration Permanent weeks
Target markets France
 
 
Context To satisfy its clients expectations, Crédit Agricole d’Ile de France decided to rethink the bank concept.

A more transparent design to assist redefining the customer experience.

Tablets deployment for electronic signing.

Terminals to greet, guide and keep the customer from waiting.

Workstation for counselors allowing a side-by-side relationship with the client.
 
Objectives Offer a warm and innovative customer experience

- Build a customer journey and workplaces that promote dialogue

- Place the customer at the heart of all devices

- Improve working conditions for employees.